Shipping policy

🚚 OTG Shipping Policy

All our products are made-to-order, meaning we start creating your item after your order is placed.

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📦 Processing Time

Orders are usually processed within 1–2 business days.
During high demand or holidays, this may take slightly longer.

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🚀 Shipping Time

Once processed, estimated delivery is:

• UK: 3–5 business days

• EU: 4–7 business days

• Rest of World: 7–10 business days

These are estimated delivery windows. Delays caused by couriers, customs, or external events are out of our control — but we’ll always do our best to support you if something goes wrong.

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💸 Shipping Costs

We include shipping in our pricing unless stated otherwise.
Tracking info is sent by email once your order ships.

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📬 Questions?

If your package is delayed more than 10 business days, email us at info@otgbasketballwear.com with your order number and we’ll look into it.