Refund policy

🔁 OTG Returns & Refunds Policy

All our products are made to order, which means we do not accept returns or offer refunds for:

-Change of mind

-Wrong size ordered

-Dislike of the design or color

In summary, we accept returns for defective items only, and we do not accept exhanges .However, we absolutely want you to be happy with your order. If your item arrives damaged, has a manufacturing defect, or you receive the wrong item, we’ll make it right.

📸 What to do if there’s an issue:

Please contact us at info@otgbasketballwear.com within 7 days of delivery with:

• Your order number

• A clear photo of the problem

Once confirmed, we’ll send a replacement at no extra cost.

This website is operated by OTG Basketball LTD (Company number: 16740931 ), registered in England and Wales.